Refund policy

Returns and Refunds

Non‑personalized items

In accordance with Article L.221‑18 of the French Consumer Code, the customer has a period of fourteen (14) days from the receipt of the products to notify the seller of their decision to withdraw and request a return.
Any return request made after this period may be refused by the seller.

Returned products must be sent back in their original condition, complete, unused, and in a state that allows them to be resold.
Return shipping costs are borne by the customer, except in cases where the seller is at fault.

Personalized items

In accordance with Article L.221‑28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made according to the consumer’s specifications or clearly personalized.

As such, personalized items cannot be returned, exchanged, or refunded.
The customer expressly acknowledges waiving their right of withdrawal for this type of product.

Customers are therefore advised to pay close attention to the choices made during the customization process before confirming the order.

Acceptance of products

If no claim or return request is made within the legal time limits, the delivered products will be deemed to conform to the order and permanently accepted by the customer.