Terms of service

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Article 1: Scope of Application

These general terms and conditions of sale apply exclusively to the current and future commercial relations between HECTOR SAXE PARIS (we/us) and the purchaser placing the order (you). Any condition you may propose that does not comply with our general terms and conditions will be rejected unless we have expressly agreed to its applicability in writing.

We may modify these general terms and conditions of sale at any time, subject to displaying such modifications on our website.

Article 2: Orders

We agree to accept your order in accordance with these general terms and conditions of sale.

Please note that orders are processed within the limits of available stock — either from our own inventory or subject to product availability from our suppliers. Unless otherwise expressly stated, the presence of an item in our online catalog indicates that it is available within 24 hours to a few days.

If, despite our vigilance, the products are temporarily unavailable (stock shortage, reissue, supplier bankruptcy, etc.), we will inform you by email and invite you to cancel or modify your order. If the products become permanently unavailable (exhausted stock, items no longer reprinted, etc.) after the order is placed, we will automatically cancel your order and notify you by email.

By confirming your order, you accept all the provisions of these general terms and conditions of sale made available to you on the website, and acknowledge that you are fully aware of them, thereby waiving the right to invoke any contradictory document, including your own general purchasing conditions. The order confirmation, along with all data recorded by us, will constitute proof of our transactions.

Article 3: Prices

The prices displayed are understood to include all taxes, excluding shipping and handling fees. In accordance with French distance-selling law, VAT is not deducted if you reside abroad. We reserve the right to modify our prices at any time, but we commit to applying the rates in effect at the time your order was placed.

Article 4: Payment

Payment for your purchases may be made by credit card (Visa®, MasterCard®, American Express®), bank transfer, via PayPal®, Apple Pay®, as well as through interest-free installment payments offered by Alma®, subject to eligibility.

Payment by credit card is carried out through a secure interface. As such, the customer must provide their card number, expiration date and security code.

Article 5: Delivery

Unless otherwise stated, products are delivered to the address indicated by the customer when placing the order.

The risks related to the products are transferred to the customer once they are handed over to the carrier, as evidenced by the products leaving our premises.

The delivery times communicated are indicative and do not constitute a contractual commitment.

For deliveries outside the European Union or to certain countries, customs duties, local taxes, or import fees may be required by the relevant authorities. These fees, when applicable, are the sole responsibility of the customer and cannot be reimbursed by the seller.

Article 6: Returns and Refunds

Non-personalized items

In accordance with Article L.221-18 of the French Consumer Code, the customer has fourteen (14) days from receipt of the products to notify the seller of their decision to withdraw and request a return.
Any return request made after this period may be refused by the seller.

Returned products must be sent back in their original condition, complete, unused, and suitable for resale.
Return shipping costs are borne by the customer, except in the event of an error attributable to the seller.

Personalized items

Pursuant to Article L.221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made according to the consumer’s specifications or clearly personalized.

Personalized items therefore cannot be returned, exchanged, or refunded.
The customer expressly acknowledges waiving their right of withdrawal for this type of product.

It is therefore recommended that the customer pay close attention to the customization choices made before validating the order.

Acceptance of products

In the absence of a complaint or return request made within the legal time limits, the delivered products will be deemed to conform to the order and permanently accepted by the customer.

Article 7: Retention of Title

Delivered products remain the property of the seller until full payment of the price by the customer, including any applicable interest.

This retention-of-title clause does not, however, prevent the transfer of risks, which are borne by the customer from the moment the products leave our premises, in accordance with Article 5 of these terms.

Article 8: Warranty for Hidden Defects and Liability

Warranty for hidden defects

If the delivered products present a hidden defect, the customer must inform the seller and return the affected product(s) within seven (7) business days of discovering the defect.
Return shipping costs incurred by the customer will be compensated in the form of a store credit of an equivalent amount.

The seller reserves the right, at its discretion, either to remedy the defect, or to replace the defective product with an identical or equivalent product.
If neither solution is possible, or cannot be implemented within a reasonable time for reasons outside the seller’s control, the customer may either return the product for a refund (including return shipping costs) or request a reduction in the sale price.

Compliance with legislation

The products offered comply with French legislation in force.
The seller cannot be held liable if the delivered product does not comply with the legislation of the destination country. In such cases, the product may be removed from the catalog.

Hyperlinks

The seller cannot be held liable for the content of external websites accessible via hyperlinks appearing on its website.

Liability – Force majeure

The seller agrees to provide all necessary care and diligence in delivering the services offered.
However, its liability cannot be engaged in the event of non-performance or improper performance of its contractual obligations resulting from a fortuitous event or force majeure, including but not limited to: natural disasters, strikes, fires, floods, failures of IT systems, transport or communication issues, or actions attributable to the customer.

Availability and product information

The seller cannot be held liable for delivery delays resulting from supplier or manufacturer stock shortages.
Furthermore, all product information on the site — including photographs, descriptions, texts and illustrations — is provided for informational purposes and is not contractually binding.

Article 9: Personal Data Protection

The seller is committed to protecting the customer’s personal data. Personal information collected is processed confidentially, in accordance with applicable regulations and the personal data protection policy available on the website.

Only data strictly necessary for processing, fulfilling, and tracking orders, as well as for maintaining service quality, is requested.
This data is neither sold, transferred, nor rented to third parties for commercial purposes.

However, certain data may be transmitted to suppliers, technical service providers, or affiliated partners as defined in the data protection policy, when necessary for fulfilling sales contracts.
The customer may object to such transmission at any time by sending an email to: contact@hectorsaxeparis.com.

Under Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act (Law No. 78-17), the customer has the right to access, rectify, oppose, erase, and limit the processing of their personal data. These rights may be exercised under the conditions provided in the data protection policy.

By accepting these terms and conditions of sale, the customer acknowledges having read the personal data protection policy and consents to the processing of their data under the described conditions.

Article 10: Applicable Law and Jurisdiction

These general terms and conditions of sale are governed by French law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG – Vienna Convention) is expressly excluded.

Any dispute relating to the interpretation, performance, or validity of these general terms and conditions of sale, as well as the commercial relationship between the customer and the seller, shall fall under the exclusive jurisdiction of the courts of Paris, notwithstanding multiple defendants or third-party claims.